Frequently Asked Questions

FAFSA Application FAQs

Official IRS Tax Return Transcripts must be requested directly from the IRS by either visiting the or calling 1-800-908-9946. Please do not have transcripts forwarded directly to the 天美影音直播 Student Financial Services Office.

If you are unable to provide a document or have missed the deadline given to you for providing a document, you will receive correspondence from our Office indicating your application for aid has been deactivated. Upon our receipt of all missing items, your application will be reactivated and moved forward for awarding.

You can upload, fax, drop off, or mail all documents to us. Before forwarding, please be sure that all forms have the required signatures (student signature and parent signature as applicable) and that each page includes the student鈥檚 name and ID number.

ksc.sfs@keene.edu
Fax: 603-358-2794
Student Financial Services, 天美影音直播, 229 Main Street, Keene, NH 03435-2606

Federal Student Loan FAQs

Please ensure that you are using a . If still experiencing difficulty, the Student Loan Support Center can be reached at 1-800-557-7394 .

Financial Awareness Counseling provides tools and information to help you understand your financial aid and assist you in managing your finances.

Note: Financial Awareness Counseling does not satisfy Entrance or Exit Counseling Requirements. 

Your FSA ID is unique to you 鈥 make sure that you (the student) are logging in at this site with your social security number, birthdate and FSA ID, not your parent鈥檚. Your identity must be verified before you can use the FSA ID to sign federal loan paperwork. Please be sure it has been a minimum of 48-72 hours since applying for your FSA ID before completing your eMPN or Entrance Counseling.

  • Make sure Keene is listed as a school recipient on all federal loan paperwork.
  • Make sure you actually submitted each document by looking for a 鈥渟ubmitted on鈥 date at the bottom of your confirmation page or printout.
  • Make sure it was actually the student that logged in and completed each document and not a parent.
  • Make sure the name entered on the eMPN matches exactly the name associated with the FSA ID you are entering.

It typically will take 24鈥48 hours for us to import confirmation that you鈥檝e completed these items.

The amount you see deducted from your bill is the total loan amount minus the federal origination fee.


 

If your grade level changes during the year, you may be eligible for an increase in your Federal Direct Loan. If you wish to request an increase in your loan amount, please contact us via email or stop by our office to present the request in writing. For example, a second year student might begin the fall semester with 24 credits and have a Federal Direct Loan of $3,500 ($1750 per semester). During the fall semester, the student earns 12 credits, for a new total of 36 credits by the beginning of the spring semester. The spring loan award could then be increased, after those credits have officially been earned, from $1,750 to $2,750 upon request. This review must be requested directly by the student and will not happen automatically.

Many transfer students are awarded financial aid before their transfer credits have officially posted to their 天美影音直播 transcripts. If you think this might apply to you, please contact our office after your transfer credits have been posted to your 天美影音直播 transcript, and we can review your account for additional loan eligibility.


 

Eligibility for the total amount of Direct Loan you are awarded is determined by your grade level at the time of awarding. Eligibility for what portion of that total amount is subsidized versus unsubsidized is determined by need and strict federal policy. Unless your Student Aid Index (SAI) has changed (as a result of an update to your FAFSA) since you were awarded, you cannot apply for or receive a large allocation of subsidized loan.


 

Unless your grade level has changed since you were awarded or your parent has been denied for a Federal Parent Loan (PLUS), you cannot apply for or receive any additional Federal Direct Student Loans than what was reflected on your Award Letter.


 

In general, most loans will disburse as outlined below. If you鈥檇 like specific information about your anticipated disbursement date, please contact us directly.

  • Full year loans (set up for the full academic year; September through May) will disburse in two portions; first in early September for the fall semester and in early February for the spring semester.
  • One semester loans (set up for fall, spring or summer semester only) will disburse in two portions; first portion at the beginning of the semester and second after the midpoint of the semester.

No. We cannot originate a Federal Direct Student Loan once the student鈥檚 academic year has ended.

Private Loan FAQs

Effective February 14, 2010, the Higher Education Opportunity Act (HEOA) requires that before a private educational lender may consummate a private education loan for a student in attendance at an institution of higher education, the lender must obtain the completed and signed Borrower Self-Certification Form from the applicant. Loan funds will not be released to the school until the Private Education Loan Applicant Borrower Self-Certification Form is complete and submitted to the lender. The form requires two key elements:

  • Estimated Cost of Attendance, based on residency, may be found labeled as the 鈥淏udget鈥 on your Award Letter or can be found by visiting the Tuition and Fees section of the Student Accounts Office website.
  • Estimated Financial Assistance can be found on your 天美影音直播 award notification. If you need an additional copy, you may stop by our office; Elliot Center, Room 107.

If you are applying for a private loan to pay all or a portion of your bill, applications need to be completed approximately six weeks before your bill deadline to ensure sufficient processing time on both 天美影音直播鈥檚 and your lender鈥檚 end.

  • Applications should not be completed before June 1st for the upcoming academic year.
  • Credit approvals and loan applications often carry expiration dates. If your application is completed too early, it may expire before we are able to process it. Please be sure you are applying within an appropriate window.

Federal regulations now require additional steps to be taken during the loan application process. Students must now acknowledge three separate disclosures notices and complete a student Borrower Self-certification form with information that can be obtained from your 天美影音直播 Award Notification Letter.

To assist you through this process, we recommend that you:

  • Start the application process early at least six weeks before payment is due but not before June 1st,
  • Complete and return requests from the lender in a timely manner, and
  • Check the status of your loan with your lender frequently. Due to these new requirements, the time required to process your loan will be extended.

After 天美影音直播 certifies your loan, your lender produces final disclosure notices and then forwards 天美影音直播 notice that your loan is guaranteed. Until 天美影音直播 is in receipt of that guarantee notice, the loan will not be officially deducted from your semester charges.

Disbursement dates for private loans are determined by both your private lender and 天美影音直播 and may vary slightly depending on the lender you select. In general, most loans will disburse as outlined below. If you鈥檇 like specific information about your anticipated disbursement date, please contact us directly.

  • Full-year loans (set up with a fall disbursement and spring disbursement) will disburse in two portions: in late September for the fall semester and in early February for the spring semester.
  • One-semester loans (set up with a fall only or spring only disbursement) will disburse in two portions: the first portion at the beginning of the semester and the second after the midpoint of the semester.

The lenders you see reflected on our Suggested Lender list approve and disburse loans on an academic year basis. You must reapply for a new loan for every new academic year you return to 天美影音直播. Many Educational Loan Lenders process loans this way. We will not certify or process a loan for more than the cost to attend 天美影音直播 for one academic year. If you have questions about accessing a line of credit to finance your costs at Keene, please contact your bank.

Each private lender has varying policies on loans for an academic year that has already ended. For lenders that do process these types of loans, the student must typically have an outstanding balance still owed for that academic year, referred to as a 鈥減ast due balance.鈥 Please contact your lender directly to inquire about their past due balance policy.

Contact Student Financial Services

天美影音直播
229 Main Street
Keene, NH 03435-2603


800-572-1909 / 603-358-2280
ksc.sfs@keene.edu
Fax: 603-358-2163

Hours of Operation

Walk-in support is available, we're in Elliot Center, room 107.

Monday 鈥 Friday:
8 a.m. 鈥 4 p.m.

Closed on campus holidays.